Reporting
Reporting
Reports within a call center environment can provide critical information. Agent reporting provides quick access to useful information regarding call history, recordings, durations, time stamps, etc. This can be accessed by each agent through the portal by selecting the 'Reporting' tile.
Call History Filters
The call history filter can provide even more information to the call center agent regarding their call history. For their extension only, they can filter based on dates, times, caller number, dialed number or call type (inbound, outbound, or missed.
We're happy with the new service and options we've gotten through the upgrade from our prior service provider and the service team is responsive and helpful. I'd definitely recommend them!
Prior to switching to Recent Communications, we had a large national VoIP provider for our business phone solutions. The biggest difference we experience is the true partnership and immediate response to any questions or support needs we have. It helps that they are local too!
As a current client of Recent Communications with two different companies, I continue to be impressed not only by their amazing growth, but by their ability to continue to service us like we are their only two clients!
CONTACT
RECENT
OUR ADDRESS
826 N. Lewis Rd
Suite 100
Royersford, PA 19468
General: info@recentcom.com
Support: support@recentcom.com
Call or Text: 484-998-4500
Fax: 484-978-4540
For any general inquiries, please fill in the following contact form:
